Refund Policy

Returns & Refunds

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are happy to assist you with our return and refund process.

You may request a return within 30 days after receiving your order.

Return Conditions

To be eligible for a return, your item must meet the following conditions:

• The item must be unused and in the same condition as received
• The item must include original packaging (if applicable)
• The item must not show signs of damage, wear, or misuse

Items that do not meet these conditions may not be accepted.

How To Request A Return

To start a return request, please contact our customer support team:

Email: zenithara-store.myshopify.com

Please provide the following information:

• Order number
• Customer name
• Reason for return
• Photos of the product (if applicable)

Our team will review your request and provide return instructions.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the refund approval status.

If your refund is approved, the refund will be processed to your original payment method.

Please allow additional time for your bank or payment provider to complete the transaction.

Return Shipping

Customers are responsible for return shipping costs unless:

• The product arrived damaged
• The wrong product was received
• The item has a confirmed defect

Non-Refundable Items

The following items may not be eligible for a refund:

• Used or damaged items caused by the customer
• Final sale items
• Gift cards

Damaged Or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

We will review the issue and provide the best possible solution.

Order Cancellation

Orders can be canceled within 24 hours after purchase.

After this period, the order may already be processed and cannot be canceled.

Contact Us

If you have any questions about our Refund Policy, please contact:

Email: zenithara-store.myshopify.com